What You'll Do

  • Organize and supervise activities, such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Negotiate labor disputes.
  • Collect rents for post office boxes.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.

Essential Skills

Reading Comprehension 4.0/5
Active Listening 4.0/5
Speaking 4.0/5
Social Perceptiveness 4.0/5
Coordination 4.0/5
Time Management 4.0/5
Management of Personnel Resources 3.88/5
Critical Thinking 3.75/5
Monitoring 3.75/5
Negotiation 3.62/5
Learning Strategies 3.38/5
Service Orientation 3.38/5

Career Fit Overview

Use this summary to understand the kind of profile this role rewards. It helps you judge whether this career looks like a stronger match than your current role, a nearby move worth exploring, or a broader path to compare more seriously.

Top passions

  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Leadership Orientation, Dependability, Integrity, Attention to Detail, Self-Control

Want a personal read on fit? Take the free assessment and compare this career to your current role, nearby alternatives, and broader stronger-fit options.

Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.0/5
Written Comprehension 4.0/5
Oral Expression 4.0/5
Deductive Reasoning 3.88/5
Speech Recognition 3.88/5
Speech Clarity 3.88/5
Problem Sensitivity 3.75/5
Inductive Reasoning 3.75/5

Technologies & Tools

Collection Point Management System CPMS eBuy Email software Facility database software Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Windows Microsoft Word Payroll software Personnel management software Personnel scheduling software Point of sale POS software Postal boundary mapping software Postal tracking software SAP software Vehicle management software Web Box Activity Tracing System WebBATS Web browser software

Work Environment & Strengths

Common Strengths for This Career

  • Leadership Orientation (High importance: 4.91/5)
  • Dependability (High importance: 4.77/5)
  • Integrity (High importance: 4.52/5)
  • Attention to Detail (High importance: 4.43/5)
  • Self-Control (High importance: 4.32/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

Similar Careers to Explore

Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Delivery Supervisor Distribution Operation Supervisor (SDO) Distribution Operations Manager Distribution Operations Supervisor Mail Delivery Supervisor Mail Superintendent Order to Delivery Supervisor Postal Service Sectional Center Manager Postal Superintendent Postal Supervisor Postmaster Postmaster Relief (PMR) Remote Encoding Center Manager Remote Encoding Operations Supervisor Service Delivery Supervisor

Career Fit FAQs

Is this career a good fit for me

This page shows the role itself. To see personal fit, use the assessment to compare your interests, motivations, and strengths against this career and against the role you are in now.

Can this help if I want to stay in my field

Yes. Many people use career pages like this to compare nearby roles in the same field and see whether they need a full switch or a better-fit version of the work they already know.

What should I compare first

Start with the daily tasks, the preparation level, and the work-style signals on this page. Then use the assessment to see whether this role looks like a stronger fit than your current role or just a different title.