What You'll Do

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Examine passenger documentation to determine destinations and to assign boarding passes.

Essential Skills

Active Listening 4.0/5
Speaking 4.0/5
Service Orientation 4.0/5
Social Perceptiveness 3.62/5
Reading Comprehension 3.5/5
Critical Thinking 3.38/5
Persuasion 3.25/5
Writing 3.12/5
Coordination 3.12/5
Judgment and Decision Making 3.12/5
Time Management 3.12/5
Active Learning 3.0/5

Career Fit Overview

Use this summary to understand the kind of profile this role rewards. It helps you judge whether this career looks like a stronger match than your current role, a nearby move worth exploring, or a broader path to compare more seriously.

Top passions

  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.
  • Leader: Taking charge and moving ideas forward motivates you.

Common styles

Dependability, Cooperation, Social Orientation, Attention to Detail, Self-Control

Want a personal read on fit? Take the free assessment and compare this career to your current role, nearby alternatives, and broader stronger-fit options.

Key Abilities

This career demands strong capabilities in the following areas:

Oral Expression 4.12/5
Oral Comprehension 4.0/5
Speech Recognition 4.0/5
Speech Clarity 4.0/5
Written Comprehension 3.62/5
Information Ordering 3.62/5
Near Vision 3.38/5
Written Expression 3.12/5

Technologies & Tools

Amadeus Altea Reservation Computer reservation system CRS software Corel WordPerfect Office Suite Delphi Technology Email software Galileo 360 Fares GuestServe MICROS Systems MICROS 9700 HMS MICROS Systems OPERA Property Management System PMS Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Property management system PMS software Property scheduling software Sabre Airline Solutions SabreSonic Ticket Web browser software Worldspan Go!

Work Environment & Strengths

Common Strengths for This Career

  • Dependability (High importance: 4.73/5)
  • Cooperation (High importance: 4.53/5)
  • Social Orientation (High importance: 4.48/5)
  • Attention to Detail (High importance: 4.44/5)
  • Self-Control (High importance: 4.2/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Aircraft Agent Aircraft Cabin Agent Airline Agent Airline Reservation Agent Airline Reservationist Airline Station Agent Airline Ticket Agent Airport Agent Airport Sales Agent Auto Club Travel Counselor Automobile Club Information Clerk Automobile Travel Club Counselor Baggage Agent Baggage Clerk Boarding Agent Booking Agent Cabin Agent Cabin Service Agent Cabin Services Agent Call Center Reservation Agent Check In Agent Commercial Agent Customer Service Agent Departure Clerk Depot Agent Fleet Service Clerk Flight Agent Flight Service Agent Gate Agent General Passenger Agent Group Reservations Coordinator Group Rooms Coordinator Guest Service Agent Hotel Reservation Agent Hotel Reservationist Interchange Agent Passenger Agent Passenger Booking Clerk Passenger Rate Clerk Passenger Solicitor Railroad Passenger Agent Reservation Agent Reservation Clerk Reservation Sales Agent Reservationist Reservations Agent Reservations and Ticketing Agent Reservations Coordinator Reservations Sales Agent Road Advisor Road Consultant Space Control Agent Space Controller Station Agent Steamship Agent Ticket Agent Ticket Clerk Ticket Dispatcher Ticket Seller Ticketing Clerk Tour Coordinator Tour Counselor Tour Sales Representative Tourist Agent Tourist Information Assistant Train Clerk Train Reservation Clerk Transportation Agent Transportation Assistant Transportation Clerk Travel Advisor Travel Clerk

Career Fit FAQs

Is this career a good fit for me

This page shows the role itself. To see personal fit, use the assessment to compare your interests, motivations, and strengths against this career and against the role you are in now.

Can this help if I want to stay in my field

Yes. Many people use career pages like this to compare nearby roles in the same field and see whether they need a full switch or a better-fit version of the work they already know.

What should I compare first

Start with the daily tasks, the preparation level, and the work-style signals on this page. Then use the assessment to see whether this role looks like a stronger fit than your current role or just a different title.