What You'll Do

  • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  • Set up appointments for parties to meet for mediation.
  • Prepare settlement agreements for disputants to sign.
  • Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.
  • Prepare written opinions or decisions regarding cases.
  • Rule on exceptions, motions, or admissibility of evidence.
  • Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
  • Interview claimants, agents, or witnesses to obtain information about disputed issues.
  • Research laws, regulations, policies, or precedent decisions to prepare for hearings.

Essential Skills

Negotiation 4.62/5
Active Listening 4.38/5
Writing 4.25/5
Reading Comprehension 4.12/5
Speaking 4.12/5
Critical Thinking 4.0/5
Active Learning 3.88/5
Social Perceptiveness 3.75/5
Persuasion 3.75/5
Complex Problem Solving 3.75/5
Judgment and Decision Making 3.62/5
Coordination 3.12/5

Career Fit Overview

Use this summary to understand the kind of profile this role rewards. It helps you judge whether this career looks like a stronger match than your current role, a nearby move worth exploring, or a broader path to compare more seriously.

Top passions

  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Integrity, Cooperation, Self-Control, Dependability, Empathy

Want a personal read on fit? Take the free assessment and compare this career to your current role, nearby alternatives, and broader stronger-fit options.

Key Abilities

This career demands strong capabilities in the following areas:

Written Comprehension 4.25/5
Written Expression 4.25/5
Oral Comprehension 4.12/5
Oral Expression 4.12/5
Deductive Reasoning 4.0/5
Inductive Reasoning 4.0/5
Speech Clarity 4.0/5
Problem Sensitivity 3.75/5

Technologies & Tools

Enterprise resource planning ERP software Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft SharePoint Microsoft Word Oracle PeopleSoft Salesforce software SAP software Scheduling software Web browser software Word processing software

Work Environment & Strengths

Common Strengths for This Career

  • Integrity (High importance: 4.95/5)
  • Cooperation (High importance: 4.8/5)
  • Self-Control (High importance: 4.75/5)
  • Dependability (High importance: 4.65/5)
  • Empathy (High importance: 4.6/5)

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How to Become One

This career requires extensive preparation, typically including a graduate degree (Master's or Doctoral) and several years of experience. Most professionals in this field have invested significant time in education and training.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Adjudicator Alternative Dispute Resolution Coordinator (ADR Coordinator) Alternative Dispute Resolution Mediator (ADR Mediator) Arbiter Arbitration Manager Arbitration Specialist Arbitrator Community Relations Representative (Community Relations Rep) Conciliator Contracts Negotiator Debt Settlement Negotiator Dispute Coordinator Divorce Mediator Environmental Conflict Manager Family Mediator Federal Mediator Labor Arbitrator Labor Mediator Legal Mediator Long Term Care Ombudsman Mediation Commissioner Mediator Ombudsman Peacebuilding and Conflict Resolution Program Officer Public Employment Mediator Resolution Coordinator

Career Fit FAQs

Is this career a good fit for me

This page shows the role itself. To see personal fit, use the assessment to compare your interests, motivations, and strengths against this career and against the role you are in now.

Can this help if I want to stay in my field

Yes. Many people use career pages like this to compare nearby roles in the same field and see whether they need a full switch or a better-fit version of the work they already know.

What should I compare first

Start with the daily tasks, the preparation level, and the work-style signals on this page. Then use the assessment to see whether this role looks like a stronger fit than your current role or just a different title.