First-Line Supervisors of Gambling Services Workers
Also known as: Blackjack Pit Boss, Blackjack Supervisor, Cardroom Manager (+45 more)
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
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What You'll Do
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Respond to and resolve patrons' complaints.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Greet customers and ask about the quality of service they are receiving.
- Perform paperwork required for monetary transactions.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Reset slot machines after payoffs.
Essential Skills
Career Fit Overview
Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.
Top passions
- Leader: Taking charge and moving ideas forward motivates you.
- Organizer: Bringing order to data and processes satisfies you.
- Maker: Building and fixing energizes you. You like tangible results and practical tools.
Common styles
Dependability, Integrity, Leadership Orientation, Attention to Detail, Self-Control
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Key Abilities
This career demands strong capabilities in the following areas:
Technologies & Tools
Work Environment & Strengths
Common Strengths for This Career
- Dependability (High importance: 4.73/5)
- Integrity (High importance: 4.65/5)
- Leadership Orientation (High importance: 4.62/5)
- Attention to Detail (High importance: 4.46/5)
- Self-Control (High importance: 4.43/5)
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Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.
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Also Known As
This career is known by many different job titles across industries. Here are all the variations:
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